ITIL V3 Foundation English

ITIL V3 English

Zielgruppe This ITIL V3 Foundation course is intended for:
  IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
  Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

Seminarziele During the 3-day ITIL V3 Foundation training, you will be given an overview of the ITIL terminology, the processes and functions as well as roles within the framework. You receive a broad insight to the basic principle of the "Service Lifecycle" that is described in the ITIL core literature consisting of five books (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement).

Furthermore, this course serves as a preparation for the successful participation in the exam to receive the internationally acknowledged ITIL Foundation Certificate in IT Service Management. This certificate is a prerequisite for the participation in all further Intermediate Level trainings (Capability and Lifecycle Stream) as well as the highest possible certificate in ITIL V3, the ITIL Expert certificate.

Vorkenntnisse Experience in the IT area and basic knowledge of IT service management processes. 

Schulungsinhalt The ITIL V3 Foundation training allows you to:

  Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company
  Define functions, processes and roles as well as their responsibilities
  Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages
  Understand and classify the main terms and concepts of ITIL V3


Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  Service Management as a practice (Comprehension)
  Service Lifecycle (Comprehension)
  Key Principles and Models (Comprehension)
  Generic Concepts (Awareness)
  Selected Processes (Awareness)
  Selected Functions (Awareness)
  Selected Roles (Awareness)
  ITIL Qualification scheme (Awareness)
  Technology and Architecture (Awareness)

Preis € 990,00 VAT excl., documentation & catering included
Examination fee: € 165,00 VAT excl.

Seminardauer 3 Tage

Termine 29.05.2012, 18.06.2012, 30.07.2012, 13.08.2012, 24.09.2012, 08.10.2012, 19.11.2012, 03.12.2012