Citrix Virtual Apps and Desktops 7 Help Desk Support

Fundamental Architecture for the Help Desk Role

• Citrix Site Infrastructure and Deployment Models
• The Help Desk Role in the Fundamental Architecture
• Problem Resolution Methodology

Citrix Director and its role in Help Desk Support

• Citrix Director Role and Purpose
• Access to Director for Help Desk Administrators
• Common Director Monitoring Tasks
• Common Help Desk Administrator Troubleshooting Tasks

Providing and Troubleshooting End User Access

• End User Access Overview
• Components between end users and published resources on VDAs
• User Experience
• Support End User Access

Citrix Workspace App

• Workspace App Types
• Deploying Citrix Workspace app
• Pass though Authentication
• Supporting Citrix Workspace App

User Sessions

• FlexCast Architecture
• User Sessions
• App and Desktop Launch Process
• User Profiles
• HDX Technologies

Printing

• Introduction to Printing
• Printing Components Overview
• Supporting Printing